Complaints Handling and Access to Information Framework – FAQs
Kenya Law is committed to effectively manage customer complaints and promote Access to information held by the institution. Below are FAQs regarding Kenya Law complaints handling infrastructure.
1) Which are the official Kenya Law Communication channels?
• Letters can be sent to:
Chief Executive Officer/Editor, Kenya Law
P.O. Box 10443 – 00100, Nairobi Kenya.
Official e-mail address for the institution
E-mail: info@kenyalaw.org
• Dedicated telephone lines for complaints
Landline: 020 271 923 1, 020 271 276 7, 020 272 498 0
Safaricom: +254 718 799 464 | Telkom Wireless: 020 – 201 161 4
• Dedicated e-mail address for complaints
• Official e-mail address of the Accounting Officer
E-mail: editor@kenyalaw.org
2) Where are you located?
We are located at the ACK Garden Annex, 5th Floor, 1st Ngong Avenue, Ngong Road, Nairobi
3) Where can I find Kenya Law Service Delivery Charter?
On the Kenya Law Website (Link – http://kenyalaw.org/kl/index.php?id=9763
4) How can I access Kenya Law complaints handling policy and procedures?
On the Kenya Law Website (Link – http://kenyalaw.org/kl/index.php?id=9768
5) Where can I find the Kenya Law Access to information guidelines?
On the Kenya Law Website (Link – http://kenyalaw.org/kl/index.php?id=9766
6) How soon can my complaints bead dressed?
We promise to process your complaint within 24hrs. More information can be obtained from our Service Delivery Charter on this link – http://kenyalaw.org/kl/index.php?id=9763
7) Contact details of Officers in charge of complaints
Emily Nakhungu
Team Leader Sales Marketing & Customer Care Department Landline: 020 271 923 1, 020 271 2767, 020 272498 0
E-mail: enakhungu@kenyalaw.org
Caroline Wairimu
Assistant Sales Marketing Offcer
Landline: 020 271 923 1, 020 271 276 7 ,020 272498 0
E-mail: cwairimu@kenyalaw.org
8) Information Access Officer
Janet Munywoki
Senior Assistant Editor/Deputy CEO
P.O Box 10443 – 00100, Nairobi Kenya.
Landline :020 271 923 1 , 020 271 276 7 ,020 272498 0
E-mail: jmunywoki@kenyalaw.org
+254 20 271 2767, 20 271 9231, 718 799 464
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